Refund policy

Return Policy Limitations

All print-on-demand dropshipping products (screen printed or embroidered t-shirts, hoodies, hats) are fulfilled through Printful or Printify. As such, please note the following exceptions to our return and refund policy:

  • Wrong Address - (see below) Address changes are not possible once an order has been submitted. Please be sure to input the correct shipping information when submitting your order.
  • Printful does not offer refunds due to a change of mind or for size exchanges.
  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use.
  • Printful does not offer refunds due to a change of mind or for size exchanges.
  • Challenge coins and decals are final sale items and not eligible for return.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful's facility and customer may be liable for reshipment costs once an updated address has been confirmed.
Unclaimed - Shipments that go unclaimed are returned to Printful's facility may result in customer liability for the cost of a reshipment.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.


Printful and Printify will accept returns ONLY for damaged or misprinted items, issuing either a replacement or a full refund including shipping costs.

Return Instructions

  1. Log in to your customer account and complete the six-digit code verification.
  2. Click on the order you want to submit a return or replacement request for.
  3. Click Request Return

If you do not have a customer account:

  • Reply to your order confirmation email to request which products you would like to return

OR

  • Submit a written request along with your order information using our contact form.

Once a return or replacement request is received, we will forward a problem report to Printful or Printify for evaluation. You may be asked to provide photos of the damaged/misprinted item. If your return request is approved and is found to be due to an error made by Printify or Printful, and if Printify or Printful require you to return the unused/unworn product before a refund or replacement will be issued, you will receive an email with shipping instructions and a return shipping label. 

  • Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.